Crown Perth

Normally I love going to Crown, it's something I do often for small family get togethers.I have never found any problems or reasons to complain but on my most recent trip (January 2023) this was not the case.I dined at Atrium for a birthday lunch hoping it would be enjoyable, unfortunately that didn't happen I had a small issue with the variety of food, however this time it was the staff who were not helpful and forcing dinners out with misinformation about session times.I tried to inform the reception staff of this and they refused to hear what I was saying, instead they spoke over me and only after I paid they said my group could stay and enjoy ourselves a little more.At this stage what is the point. I will definitely be thinking twice before I done at Atrium again.

Looking forward to going. Well now that we have been... It was good. Rooms are nice and clean. Foods good. Casino was good. Didn't spend much time in the casino. Friend's passing thru town so it was a good place to catch up.

I loved and enjoyed my stay. It was a birthday treat for me, and I am glad I took the time off to experience this. The spa session for 2 hours was heavenly and relaxing. Good customer service and friendly staff. Will definitely come back.

Took a bus to reach this casino during evening and it is a quite a distance from the bus stop to reach the casino.Then, went to the food court with only 3 stalls (Subway, McD and Noodles Box) serving the customers and because the bin area already full, paper bags and trash are left on the tables, which is unacceptable.Inside the casino, spacious and comfortable, good air circulation. Had a few games and went to sit at the lounge area to listen to live music and sip a glass of beer, reasonable price and friendly bar tender.

Modern hotel with spacious luxurious neat rooms with wonderful view to Optus Stadium. 24 hours room service with very polite staff. Food quality was wonderful even for a late dinner at 11pm. Definitely suggest this hotel, particularly in summer, then you could use its pool.

We booked into Crown Metropol for my birthday.It's extremely busy and I recommend you go earlier than 3pm.I was promised a sparkling wine as it was my birthday, this was not delivered.I do think it's a bit expensive for the rooms but all in all, as I'd never stayed there before, I enjoyed the views.

I arrived and stayed in April to use a gift card I received for my birthday.I got to use the gift card freely at first, until later that night when I decided to use all of the credit and selected to dine at one of the restaurants. When it came time to pay, the receptionist attempted to use the gift card but was unable to do so due to a system issue. She indicated that they started encountering system error in the late afternoon. I am disappointed that I was not notified of this problem before I dined, as I could have used the gift card in another way. I emailed the gift card department, and the manager assured me of a refund. I assumed everything would be fine, but now I'm still waiting for my reimbursement because the restaurant's manager is on leave? It's like a trick to get us to spendmore money. Sorry

In room service was good. You should offer a variety of breakfast options as the breakfast that's available is way to big for kids if ordering in room service. Such a waste of money and food.The pool should be heated during cooler weather. A night stay is pricey as it is. It would be satisfying if we could make the most out of our stay for all amenities.

As a newby to the Crown parking alternatives need to be clearly sign posted. The fact you are not allowed to bring a bag into the premises should be highlighted at the point of parking. On the positive, once you get your head around all protocols ! The Crown is an alternative night out, when everything else is closed......Some staff could learn to smile and improve the vibe.....Come on Crown Perth look at improving your signage, vibe, and give us all a winning smile!! We all deserve the best service!!!